Mr. Tire Auto Service Centers
509 Ritchie Hwy
Severna Park, MD 21146
I ordered a full set of Michelin tires for 2 vehicles one set from Mr. Tire and one from BJ’s Tire Center. Michelin tires come with a 3 year 36,000 mile warranty. One of the cars got a piece of road debris in it and could not be repaired. We went to Mr. Tire and of course it was the other set of tires that were purchased from there. I remember talking to the guy at the desk last year and remembered how friendly and helpful he was the last time and was the same this time. They have everything in there computer and know exactly when we were in and what was done. Great customer service.
On to Bj’s
I called BJ’s at 5pm and they said in order for me to have a new tire put on I would need to get there by 7pm. I arrived at 6:15 and the first thing the gut said was ” we can’t take anymore tonight.” I also remember the same guy saying the same thing the last time I was in there. Seems he just doesn’t want customers. I then told him I just wanted to swap the tire out and did not need it installed. He cut me off three times while I repeated myself. Finally another customer stepped in and told him to listen to what I was saying. He finally got it. I filled out the proper paperwork and actually found the original receipt because he said BJ’s does not use a computer system and all receipts are thrown out after 30days (on a product covered for three years?) After an hour of him on the phone and getting the manager in for help I finally got my tire and left.
Mr. Tire has my business from now on. You will pay a little more but well worth it to save your time and any future hassle.
Customer service: Mr Tire hands down
Price: Bj’s by a little
Product Availabilty: Mr Tire
Waiting area: Mr Tire