541 Ritchie Hwy
Severna Park, MD
I very rarely go to McDonalds but had a weird craving for a filet o fish so I stopped by the McDonalds I had been going to since they opened in 1976. It was very disappointing to see a local business operating this way even if it is a fast food place.
We went in around 11:30 and there was one other person sitting down eating and no one at the registers. There was a girl standing a few feet away attempting to ignore me. There was a manager in the back and she saw me and asked the girl to take my order. The girl still a few feet away from me told he manager she was on her break. Seriously, she was asked three times and each time she said she was on her break. I would have told her to stay on it. I stated nice and loud ” will someone who is not on their break please come to the register.”
Finally the manager came to the register. I ordered the 2 for 1 filet o fish sandwiches, a large fries which I had a free coupon for and a small drink.
I received my order but was missing my drink so I checked the receipt to make sure it was on the order. It was not but an order of chicken nuggets was. I asked and the manager said the nuggets were put on there because there was no button on the register for the free fries and the coupon made the fries $1.06 so I had her show me the coupon that said “Free Large Fries” and asked where it said the fries were a dollar. I also stated I ordered a drink. While she was trying to figure it out I asked if she could just give me a cup and call it even so that’s what happened. A terrible service experience. If you want good service and fast food Chic Fil A is the place to go.
502 Baltimore Annapolis Blvd.
Severna Park, MD 21146